Last updated: February 16, 2026
These Terms of Use govern the access and use of the carbonova.ai website, the CarbonOS platform, and the services offered by Carbonova Tecnologia LTDA (“Carbonova”, “we” or “our”), registered under CNPJ 58.488.913/0001-89. By accessing or using our services, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have the authority to bind it to these Terms. If you do not agree, do not use our services.
"Platform" or "CarbonOS": the AI-native carbon management platform developed by Carbonova, including all its modules, AI agents, APIs, and interfaces. "User": any individual or legal entity that accesses the website or uses Carbonova's services. "Client": a User that has an active service agreement with Carbonova. "AI Agents": the 15 specialized artificial intelligence agents that comprise CarbonOS, each responsible for specific functions such as emissions inventory, regulatory compliance, credit trading, and decarbonization. "Client Data": any data, information, or content entered, uploaded, or processed by the Client on the Platform. "AI Outputs": reports, analyses, recommendations, and any results generated by the AI Agents from Client Data.
Carbonova offers an AI-native infrastructure for the low-carbon economy, which includes: (a) CarbonOS – a platform with 15 AI agents specialized in carbon management, regulatory compliance, and decarbonization; (b) Trading Desk – brokerage and carbon credit portfolio management services; (c) API – programmatic interfaces for integrating carbon data into third-party systems; (d) Consulting – advisory services on decarbonization strategy and environmental compliance. The specific services contracted, service levels (SLA), usage limits, and prices will be defined in the Service Agreement executed between the parties.
To use the Platform, the Client must create a corporate account providing truthful and up-to-date information. The Client is responsible for: (a) maintaining the confidentiality of their access credentials; (b) all activities performed under their account; (c) immediately notifying Carbonova of any unauthorized use; (d) ensuring that their authorized users comply with these Terms. Carbonova reserves the right to suspend or cancel accounts that violate these Terms or that show signs of fraud or unlawful use.
The User agrees to use the services exclusively for lawful purposes and in compliance with applicable legislation. The following are expressly prohibited: (a) using the Platform to generate fraudulent emissions reports or carbon credit certificates; (b) entering false or manipulated data into the systems; (c) attempting to access restricted areas, systems, or data of other clients; (d) reverse engineering, decompiling, or disassembling any Platform component; (e) using the AI Agents for purposes other than those provided for in the contracted services; (f) sharing access credentials with unauthorized third parties; (g) using the services in a manner that compromises the security, availability, or performance of the Platform for other clients.
Carbonova is the exclusive owner of all intellectual property rights over the Platform, including software, algorithms, AI models, interfaces, trademarks, logos, documentation, and website content. Contracting the services does not transfer any intellectual property rights to the Client. The Client retains full ownership of their Client Data. Regarding AI Outputs: (a) the Client may use the generated reports and analyses for their operational and regulatory purposes; (b) Carbonova reserves the right to use anonymized and aggregated data to improve models and industry benchmarks, without identifying the Client; (c) the underlying methodology and algorithms remain Carbonova's property.
The Client acknowledges and agrees that: (a) AI Outputs are decision-support tools and do not replace professional human analysis and judgment; (b) AI Agents operate based on data provided by the Client, and the quality of outputs depends directly on the quality and completeness of input data; (c) decarbonization recommendations, emissions estimates, and financial projections do not constitute a guarantee of results; (d) regulatory compliance reports generated by the Platform must be validated by the Client's technical officer before submission to regulatory bodies; (e) Carbonova is not responsible for business decisions made exclusively based on AI Outputs without proper human validation. Carbonova employs industry best practices in building and maintaining its AI models, including explainability techniques (XAI), bias auditing, and continuous accuracy validation.
Carbonova will treat Client Data as confidential information and commits to: (a) not using Client Data for purposes other than the provision of contracted services; (b) not disclosing, sharing, or selling Client Data to third parties, except as provided in the Privacy Policy or with express authorization; (c) implementing adequate security measures as described in the Privacy Policy; (d) deleting or returning Client Data upon contract termination, as requested, within 30 days. The confidentiality obligation survives the termination of these Terms for a period of 5 years.
To the maximum extent permitted by applicable law: (a) Carbonova's total and cumulative liability for any damages arising from these Terms or the services shall be limited to the total amount paid by the Client in the 12 months preceding the event giving rise to the claim; (b) Carbonova shall not be liable for indirect, incidental, consequential, punitive damages, or lost profits, even if advised of the possibility of such damages; (c) Carbonova shall not be liable for unavailability resulting from force majeure, third-party infrastructure failures, or acts of the Client itself; (d) Carbonova does not guarantee that the services will be uninterrupted or error-free, but commits to the contractually defined service levels (SLA). Nothing in these Terms excludes or limits liability for willful misconduct, fraud, or violation of rights that cannot be legally limited.
The Client acknowledges that: (a) carbon market regulation is constantly evolving and Carbonova strives to keep the Platform updated, but does not guarantee immediate compliance with new regulations; (b) the ultimate responsibility for fulfilling regulatory obligations (CBAM, SBCE, CSRD, SEC Climate Rules, and others) lies with the Client, with Carbonova providing support tools; (c) Trading Desk services do not constitute investment advice and are subject to market risks; (d) Carbonova is not responsible for regulatory penalties arising from incorrect data provided by the Client or delays in adopting recommendations generated by the Platform.
These Terms remain in effect while the Client uses the services. Carbonova may suspend or terminate the Client's access: (a) for violation of these Terms, with 15 days prior notice for correction; (b) immediately, in case of serious violation (fraud, unlawful use, security risk); (c) for non-payment after 30 days past due; (d) upon request from a regulatory body or judicial authority. The Client may terminate at any time with 30 days prior notice. Upon termination: (a) access to the Platform will be deactivated; (b) the Client will have 30 days to request data export; (c) confidentiality, intellectual property, and limitation of liability obligations survive termination.
Carbonova may modify these Terms at any time. Material changes will be communicated at least 30 days in advance by email or notification on the Platform. Continued use of the services after the changes take effect constitutes acceptance of the new Terms. If the Client does not agree with the changes, they may terminate the contract without penalty before the new Terms take effect.
Governing law: These Terms are governed by the laws of the Federative Republic of Brazil. Jurisdiction: The courts of São Paulo/SP are elected to resolve any disputes, with waiver of any other, however privileged. Severability: If any provision of these Terms is deemed invalid, the remaining provisions shall remain in full force. Assignment: The Client may not assign its rights or obligations without Carbonova's prior written consent. Entire agreement: These Terms, together with the Privacy Policy and the Service Agreement, constitute the entire agreement between the parties. Contact: juridico@carbonova.ai. © 2026 Carbonova Tecnologia LTDA. All rights reserved.
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